Copa – COVID-19


“It has been our legacy to be flexible and responsive to the needs of our staff and those we serve, no matter what the circumstances. Thank you for being such a great team and pulling together in rising to meet this challenge.”
Copa Health
Dr. Shar Najafi-Piper
Copa Health CEO

Copa Health is following updates and protocols from the Centers for Disease Control (CDC), the Arizona Department of Health, local and county health departments and authorities, and AHCCCS and other agencies. We will continue to monitor their recommendations and adjust our response accordingly to any recommended changes.

    • As a standard practice, we have an emergency preparedness plan in place. We will continue to follow it as this situation evolves or update it accordingly as needed.
    • We believe that home remains the safest place for high-risk members. Possible exposure will remain the lowest for those who are able to stay in their homes and limit contact. For this reason, we must continue to educate our members to stay home if they are ill or if they have a condition which puts them at higher risk of consequences from COVID-19 exposure.

Our Telehealth program is up and running, giving patients that do not have to be seen in person access to their caregivers. Close attention is being paid to both their physical and emotional health. Counseling is being offered, free of charge, to both members and the general public during this time.

The Mobile Screening App developed in partnership with the CDC, FEMA, Apple and the White House is being used by staff as well.

Staff continue to track all members and caregivers according to protocols set in place.

We continue vigilance with infection control measures including:

    • Regular hand washing with soap and water (before, during, and after all member care/contact) or using alcohol-based hand sanitizer:
    • Avoiding touching eyes, nose, or mouth with unwashed hands;
    • Avoiding close contact with people who are sick;
    • Wearing appropriate personal protective equipment including masks and gloves; and
    • Regular cleaning and disinfecting of high touch objects, areas and surfaces.

Please know we will keep employees, members and families advised of any updates or changes. Your health is our top priority.

The Executive Leadership Team continues to meet every 24 to 48 hours to assess what needs to be done by Copa Health in the prevention and spread of COVID-19.  Updates and guidelines from the CDC and WHO are reviewed each day to assist us in determining how best to meet the needs of both staff and members.

Copa Health on the Front Lines Media: