JoyAnn Book, Chief Information & Digital Officer
Over the past 10+ years, Book has earned a reputation for leading healthcare information technology (HIT), product and technology architecture, provider experience management and digital customer experience teams to create workflows and innovation for healthcare systems and providers of all sizes.
Her expertise in Finance, Business and Digital Strategy allows her to apply innovation cycles and discovery frameworks to improve both patient care and experience. She is passionate about filling the digital void in healthcare to improve patient experiences and clinical outcomes. Her unique background allows her to identify the underlying strategic and financial incentives linked to specific experience and engagement plans.
With a dual MBA in Healthcare Enterprise Management and Innovation & Entrepreneurship from the Kellogg Graduate School of Management at Northwestern University and a certification in Technology Entrepreneurship from Stanford Business School, Ms. Book brings a unique perspective to user-driven healthcare and innovation.