Copa Health offers our members the ability to receive routine care from their Copa Health care team through a video connection on their internet-enabled devices such as smartphones, while remaining in the comfort of their own home.

Schedule a telehealth appointment / consent:

  • Contact your Copa Health care team to schedule your telehealth appointment.
  • You will be asked to give verbal consent before receiving care via telehealth.
  • Download the Zoom Cloud Meetings app prior to your appointment. Your Copa health Care team can provide additional help.

Prepare for your telehealth appointment:

To download the Zoom Cloud Meetings app (free) you will need to go to the Google Play Store or the Apple Store.  Click on the iPhone or Android picture below depending on the mobile device you use.

If you are on a desktop or laptop click on the computer below to download ( Zoom Client for Meetings

Or click here for a downloadable guide.

Be sure to test your Zoom connection prior to your appointment.  Click the pictures to test your Zoom connection:

Joining the telehealth session:

*If using your mobile device
To join your scheduled telehealth appointment:

  • Click on the link provided in your appointment reminder to enter into your session.
  • Click “Join a Meeting” (you do not need to sign up or sign in, just join the meeting)
  • If prompted, add your first and last name.
Start a Meeting

*If using your computer, open Zoom and enter the 10+ digit number at the end of the link in your appointment reminder.

*For example, if the link is:

*The meeting ID would be:

Once you are admitted to the "meeting room" you will be prompted to connect to audio.

In the meeting room, you will see the following Zoom controls:

Here are further videos to assist you on your telehealth journey!

Click here for a downloadable Zoom Tips and Tricks guide.